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Special Needs Services

Patient with Disabilities, Impairments, or Language Barriers
Access to hospital facilities and services is available to patients with disabilities at all times. Special equipment and communication devices are available upon request for our patients with visual, hearing, speech, and physical impairments.

In addition, arrangements can be made for verbal or sign language interpreters if needed to communicate between healthcare providers and the patient and family.

Please tell your nurse if any additional accommodations related to your disability or impairments are necessary to make your stay more comfortable.

Patients with Special Cultural, Religious, or Dietary Practices
The hospital staff respects the beliefs, attitudes, and cultural lifestyles of our patients. We ask that you let us know any special needs you might have or practices that you follow. The staff will make every effort to honor your requests as long as it does not interfere with your treatment.

For more information, call the main switchboard at 641-236-7511. Request to speak with the department where the patient will be going. 

Patients that are hearing impaired.
GRMC provides accommodations for patients and guests with disabilities. For hearing impaired, we offer TTY (text telephone) capabilities. 

Discrimination is Against the Law

Grinnell Regional Medical Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Grinnell Regional Medical Center does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Grinnell Regional Medical Center

• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
-Qualified sign language interpreters
 -Written information in other formats (large print,audio, accessible electronic formats, other         formats)

 • Provides free language services to people whose primary language is not English, such as:
-Qualified interpreters
-Information written in other languages

If you need these services, contact Janet Lacey, RN-Director of Patient Experience or the Nursing Supervisor outside of regular business hours.
If you believe that Grinnell Regional Medical Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Janet Lacey
Director of Patient Experience
210 4th Ave
Grinnell, Iowa 50112
phone: 641-236- 2524
fax: 641-236- 4048
jlacey@grmc.us

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Janet Lacey, director of Patient Experience, is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue
SW Room 509F
HHH Building Washington, D.C. 20201
1-800- 368-1019, 800-537- 7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Language Assistance

Grinnell Regional Medical Center complies with applicable Federal civil rights laws and does
not discriminate on the basis of race, color, national origin, age, disability, or sex.

English
ATTENTION: If you speak [insert language], language assistance services, free of charge, are
available to you. Call 641-990-0106 (TTY: 1-800- 735-2943).

Español (Spanish)
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-641-990-0106 (TTY: 1-800- 735-2943).

繁體中文 (Chinese)
注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-641-990-0106(TTY:1-800- 735-2943)

Tiếng Việt (Vietnamese)
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-641-990-0106 (TTY: 1-800- 735-2943).

Srpsko-hrvatski (Serbo-Croatian)
OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno. Nazovite 1-641-990-0106 (TTY- Telefon za osobe sa oštećenim govorom ili sluhom: 1-800- 735-2943).

Deutsch (German)
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-641-990-0106 (TTY: 1-800- 735-2943).

العربية (Arabic)
رقم) 1-641-990-0106 الاتصال الهاتفي لك مجانا. خدمات المساعدة اللغوية اللغة المتاحة، والحديث إذا كنت تتذكر ملاحظة: .1-866-560-7907 الصم والبكم هاتف: 1-800-735-2943

ພາສາລາວ (Lao, Laotian)
ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວົ້າພາສາ ລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ. ໂທຣ 1-641-990-0106 (TTY: 1-800- 735-2943).

한국어 (Korean)
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-
641-990-0106 (TTY: 1-800- 735-2943)번으로 전화해 주십시오.

हिंदी (Hindi)
ध्यान द􁱶:  य􁳰द आप 􁳲हदी बोलते ह 􁱹तो आपके िलए मुफ्त म􁱶  भाषा सहायता सेवाएं उपलब्ध ह।􁱹 1- 641-990-0106 (TTY: 1-800- 735-2943) पर कॉल कर􁱶।

Français (French)
ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-641-990-0106 (ATS : 1-800- 735-2943).

Deitsch (Pennsylvania Dutch)
Wann du [Deitsch (Pennsylvania German / Dutch)] schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selli Nummer uff: Call 1-641-990-0106 (TTY: 1-800- 735-2943).

ภาษาไทย (Thai)
เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 1-641-990-0106 (TTY: 1-800- 735-2943).

Tagalog (Tagalog – Filipino)
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong
sa wika nang walang bayad. Tumawag sa 1-641-990-0106 (TTY: 1-800- 735-2943).

unD (Karen)
LALE: Ñe kwōj kōnono Kajin Ṃajōḷ, kwomaroñ bōk jerbal in jipañ ilo kajin ṇe aṃ ejjeḷọk wōṇāān. Kaalọk 1-641-990-0106 (TTY: 1-800- 735-2943).

Русский (Russian)
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-641-990-0106 (телетайп: 1-800- 735-2943). 

http://www.hhs.gov/civil-rights/for- individuals/section-1557/translated-resources/index.html