Key Quality and Safety Measures
One GRMC strategic focus is to create a culture that emphasizes constantly improving quality, safety, and service excellence in a measurable way, serving as a model for hospitals nationwide.
GRMC’s board of directors and administration have set a priority to advance major quality and patient safety initiatives and improved communication programs, including participation in or adherence to:
In the spring 2016 Leapfrog Group report, GRMC earned an “A” score for patient safety. This is the fourth year that GRMC has earned this top award for patient quality, safety and efficiency.
Our patients and families know our organization is fully committed to patient safety, a strong leader in the community and a safer choice for themselves, their families and loved ones. The score was developed by the foremost patient safety experts in the country. The score has been peer-reviewed and published in the Journal of Patient Safety. Additionally, the score is 100-percent transparent and free to the public. For more information go to The Leapfrog Group.
GRMC also will continue its commitment to Compassion in Action, a customer service program to create and embrace a service excellence journey to build patient loyalty, foster teamwork, and celebrate the joy of caring.